Warranty limits
Tuesday, March 18th, 2008It should be noted that the warranty that Microsoft currently extended to three years only covers the “Red Ring of Death” problem. No other problems are covered under the three-year warranty extension. For $99, the company will fix any problem outside of this, with work warrantied for three months. After that, customers will continue to have to pay $99 each time they have a problem, or purchase an entirely new system. Coverage is offered for those who bought and live in countries where the Xbox 360 was officially released; depending on the country, the customers will either have their consoles repaired or replaced. This policy will be transferred to a new console if one is exchanged through the Microsoft Service Center. All repairs come with a 90-day warranty starting at the date the repair is finished, or the original warranty, whichever is longer. Once past this date, the customers can pay around $140 (£80) to receive a repair or replacement. This charge covers shipping and handling, as well as a one year warranty on the repaired or refurbished console. There is also a service contract available through Microsoft (in select countries) to extend this warranty by up to 2 years at a time. The cost is $29.95 US per year and can be extended up to two additional years.The estimated time to fix the Xbox 360 is 21 days. According to a GameStop memo, GameStop will no longer be selling product replacement plans for new, used, and refurbished 360s.